Corporate Industry Appraisal and Certifications

CMMI-DEV Maturity Level 3 - Capability Maturity Model Integration 

Software Development can cover a broad range of projects with a wide range of complexity and costs. From a quick project that can be completed in a week with a single knowledgeable developer, like a simple website, to multi-year enterprise development projects with large teams broken into requirements, development, testing, and other key areas. A lot of companies provide Software Development as one of their service areas, but even looking at their experience and self-described capabilities, how can a customer tell if their development contractor has a proven and repeatable approach?  

What Is CMMI?

CMMI stands for “Capability Maturity Model Integration” and is a model that provides appraisal and training for process improvement in organizations. CMMI was created by the Software Engineering Institute (SEI) as a result of research into organizations that would consistently deliver quality software on time and within budget. SEI wanted to know what it was that distinguished these high performing organizations from the majority who produced inconsistent or failed results. The CMMI developed as a documentation of the attributes shared by the successful organizations. Additionally, it organizes these attributes into Practice Areas, each with goals and specific practices that form a roadmap to how to become one of these high performing organizations.

What is CMMI-DEV?

The CMMI version 1.3 contains three “constellations” or models: development (CMMI-DEV), services (CMMI-SVC), and acquisition (CMMI-ACQ).  The CMMI-DEV model is used for process improvement in organizations that develop products. The CMMI-SVC model provides guidance for organizations that provide services within their organization and to external customers. The CMMI-ACQ model provides guidance to organizations to enable their leadership to make informed and decisive acquisitions. CMMI for Development contains practices that cover project management, process management, systems engineering, hardware engineering, software engineering, and other supporting processes used in development and maintenance (CMMI Institute).

CMMI-DEV provides guidance for process improvement across a project, department, or organization that will lead to lower costs, improved quality, and on time delivery of products and services. CMMI-DEV guidance covers the life cycles of products from conception through delivery and maintenance. CMMI-DEV best practices are flexible enough to apply to a variety of industries, yet stable and consistent enough to provide a benchmark against which your organization can measure and compare itself. Therefore, when a company is appraised at CMMI for Development, it means that the company has been trained, assessed, and appraised in the areas of product and service development.

ISO 9001:2015 - Quality Management System Certified

ISO 9001:2008 is an international standard that was developed by ISO (the International Organization for Standardization) Technical committee TC 176, Quality Management and Quality Assurance. ISO 9001:2015 sets out the criteria for a Quality Management System (QMS). The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved. 

ISO 9001:2015 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in the pdf Quality Management Principles. eTRANSERVICES use ISO 9001:2015 helps ensure that its customers get consistent, good quality products and services, which in turn brings many business benefits. Quality is our moral imperative.

eTRANSERVICES was awarded ISO 9001:2015 certification on 20 Jan 2017 from an independent certifying body – the Accreditation Commission for Conformity Assessment Bodies (ACCAB).  The company was able to demonstrate its ability to consistently provide products and services that meet customer as well as applicable statutory and regulatory requirements. eTRANSERVICES is constantly seeking to enhance its customer satisfaction through the effective application of its Quality Management System, including processes for continual improvement. Get an overview of ISO 9001 in this powerpoint presentation. 


ISO/IEC 20000-1:2011 - Information Technology Service Management Certified

ISO/IEC 20000-1:2011 is an international standard that was developed by ISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission). ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements. eTRANSERVICES designed, established, documented, implemented, operates, monitors, reviews, maintains and improves a Service Management System (SMS) of integrated and repeatable processes to ensure its services conform to specified requirements of international quality standards and best practices. This SMS is fully compatible and supportive of the Information Technology Infrastructure Library (ITIL) framework. 

ISO/IEC 20000-1:2011 can be used by:

an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;

an organization that requires a consistent approach by all its service providers, including those in a supply chain;

  • a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements;
  • a service provider to monitor, measure and review its service management processes and services;
  • a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS;
  • an assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in ISO/IEC 20000-1:2011.

eTRANSERVICES was awarded ISO/IEC 20000-1:2011 certification on 02 March 2017 from an Independent certifying body – the Accreditation Commission for Conformity Assessment Bodies (ACCAB). The customer-focused global standard recognizes best practices for IT management by promoting an integrated process approach to ensure customer requirements are met in the most effective and efficient manner. The certification underscores eTRANSERVICES commitment to achieve high levels of consistency, availability, efficiency and customer satisfaction within its service delivery organization. The certification also recognizes the company’s ability to identify and manage risks, resolve incidents effectively and have the processes in place to change and improve service delivery.

ISO/IEC 27001:2013 - Information Security Management Systems Certified

ISO 27001, or formally ISO/IEC 27001:2013, is an international standard that was developed by ISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission). ISO 27001 helps organizations to manage the security of its assets and provides the requirements for an information security management system (ISMS). ISO 27001 lays out a best practice framework for establishing, implementing, operating, monitoring, reviewing, maintaining and improving an ISMS.  ISO/IEC 27001:2013 specifies the requirements for establishing, implementing, maintaining and continually improving an information security management system within the context of the organization. It also includes requirements for the assessment and treatment of information security risks tailored to the needs of the organization. The requirements set out in ISO/IEC 27001:2013 are generic and are intended to be applicable to all organizations, regardless of type, size or nature.  eTRANSERVICES utilizes its ISMS in a systematic approach to manage sensitive and proprietary company information in order to remain secure. It also includes its people, processes and IT systems by applying a risk management process.

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